Shipping Policy
Updated October 10, 2025
Order processing and production times
Every order at ICY is made to order. Production begins once your payment has been confirmed.
- Small-volume orders: 3–7 business days
- Bulk orders: 7–15 business days
Peak seasons (holidays, promotional periods) may extend production times slightly.
Shipping timelines
Once your order ships, estimated delivery times are:
- United States: 3–7 business days
- Canada: 3–9 business days
- International: 7–21 business days (depending on customs and location)
These are estimates and actual delivery times may vary based on carrier conditions and destination.
Tracking information
A tracking link is sent to your email when your order ships. Tracking updates may take 24–48 hours to appear in the carrier system.
If your package appears delayed, contact us at info@icy.com.
Shipping fees
Shipping costs are calculated at checkout based on package weight, destination, and carrier rates.
- Orders over $99 USD: Free standard shipping
- Orders under $99 USD: Flat rate displayed at checkout
Incorrect or incomplete addresses
Customers are responsible for providing correct and complete shipping details. ICY is not responsible for delays or non-delivery caused by incorrect address information.
If a package is returned to us due to an incorrect address, reshipment costs will be billed to the customer.
Lost or damaged shipments
If your package is lost or arrives damaged, please notify us within 7 days of the estimated delivery date.
ICY will investigate with the carrier. Resolution may include a replacement shipment or refund depending on the circumstances.
International orders and customs
Import duties, taxes, and customs fees are the customer's responsibility and are not included in the order total. ICY will assist with customs documentation where possible.
Contact
For shipping questions, contact us at info@icy.com.